FAQ's

Welcome to the Louise & Rose FAQ Section!
Here, you'll find answers to your most common questions about orders and deliveries. If you need further assistance, please don’t hesitate to get in touch with us.

How long will it take to receive my order?
Our average delivery time is 3-7 working days. At Louise & Rose, we’re dedicated to reducing our environmental impact. We consolidate shipments to meet a minimum order quantity, helping us minimise waste. Thank you for supporting our eco-friendly practices.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. Use this number to track your package on our tracking page. If you don’t see the email, please check your spam or junk folder. Note that tracking information may take a few days to activate.

What should I do if my package hasn’t arrived after 7 working days?
We apologise for any delays. If your package hasn’t arrived within 7 working days, use your tracking number to check its status. Occasionally, customs or local postal services may cause delays. If your package hasn’t arrived after an additional 3 days, please contact us for assistance.

Can I cancel or modify my order?
If you need to cancel or change your order, contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is processed, changes cannot be guaranteed.

What is your 30-Day Return & Refund Policy?
We offer a 30-day Money Back Guarantee. From the date you receive your order, you have 30 days to try your items at home. If you’re not completely satisfied, you can return or exchange them. Contact us within this window to arrange a return or refund. Your satisfaction is our priority.

What payment methods do you accept?
We accept all major credit cards and PayPal for a seamless shopping experience.

How can I contact customer service?
Our friendly customer service team is here to help! You can reach us via email at info@louiseandrose.co.uk or through the CONTACT US page on our website.

Is delivery free on all UK orders?
Yes! All UK orders include free delivery through Royal Mail's tracked service. Once dispatched, we’ll send tracking details to your email.

Do you offer guaranteed next day dispatch?
Yes, next day dispatch is available for orders placed before 10:30 pm, subject to stock availability.

We hope these FAQs answer your questions. If not, feel free to contact us. Thank you for choosing Louise & Rose!